Frequently Asked Questions

At PHIX Genomics, we want to make our customers’ daily lives easier.
We do this, among other things, by sharing scientific knowledge and making it understandable.

Are you looking for answers about our services? Contact us or check below if there is already an answer to your question.

About the courses

The courses have been created to cater not just to medical and healthcare professionals but also to students and other professionals working in life sciences domains such as research, biotechnology, agriculture, etc. who are seeking to enhance their understanding of genomics and its practical applications in scientific and clinical settings.

We offer courses that delve into various subjects such as genomics, oncology, inherited diseases, infectious diseases, and molecular biology aimed at providing a comprehensive understanding of the significance of analyzing an individual’s entire genetic makeup in diagnosing complex diseases.

Our courses are grouped into three categories. There are five (5) courses in our Essential Courses section covering the fundamentals of genomics, oncology, inherited and infectious diseases, and molecular biology. In addition, there are five (5) courses diving in deeper on the same topics in the Advanced Courses section. Finally, we are also offering five (5) Practitioner Programs to be a PHIX Genomics Certified Practitioner!

Essential Courses

Advanced Courses

Practitioner Program

101: Genomics in Modern-Day Healthcare

201: Advanced Genomics in Depth

PHIX GENOMICS Certified Precision Oncology Practitioner

102: Basics of Genomics and Oncology

202: The Potential of Precision Oncology

PHIX GENOMICS Certified Inherited Disease Practitioner

103: Genes, Inherited Diseases, and Pregnancy

203: Inherited Diseases in Detail

PHIX GENOMICS Certified Infectious Diseases Practitioner

104: Infectious Diseases Fundamentals

204: Application of Genomics to Infectious Diseases

PHIX GENOMICS Certified Technology Practitioner

105: Introduction to Molecular Biology

205: Scientific Advancements in Diagnostics

PHIX GENOMICS Certified Specialist Practitioner

 

The estimated time to finish the courses varies per category, whether it is an essential, advanced, or practitioner course. Time to completion ranges from 4 hours to 16 hours.

Yes. The essential courses are pre-requisites to take the advanced courses. However, if there are particular topics that interest you, you may only take the essential course with the corresponding advanced course. For example: If you want to enroll in course 202, you must complete 102. If you only want to take course 204, you must complete 104.

You can access your PHIX Genomics Academy courses using a smartphone. For the best display and user experience, please make sure to activate the “Desktop site” option in your web browser.

Registration and course participation

When you click to join a course on the course page, you will be asked to login to enroll. You will see a page like this:

You will then receive an e-mail to confirm your e-mail address.

Registering gives you the benefits of keeping track of your progress in the courses you follow and enables you to receive certificates of completion for each successfully concluded final quiz.

We only collect data necessary to support you following our courses, and we will not use these in any other way. For more information on what data we collect and how we use it, read our Privacy Policy.

If you do not have an account, register for one by clicking on “Login to enroll”. You will find this option on the first page of any course.

You can then join free courses offered by PHIX Academy.

The course progress will automatically save. As you go through the course and every time you log in, you will see a progress bar showing how far along you are in your learning journey. You can start from where you left off and navigate through all the lessons with ease.

Upon purchase, there are no time constraints for course completion. You have the freedom to finish it at your preferred pace.

To earn the course Certificate of Completion, you must achieve a minimum score of 70% on the final exam. If you do not reach this score on the first attempt, don’t worry! We offer five (5) retakes on the final exam, giving you the opportunity to review the course material and try again.

After completing the registration process, you may edit/update your information within the “My Account” page.

We only collect data necessary to support you following our courses, and we will not use these in any other way. For more information on what data we collect and how we use it, read our Privacy Policy.

Certificates and discount coupons

Certificate of Completion

Upon successfully finishing all the lessons, topics, and short quizzes of a course, you will be awarded a Certificate of Completion, provided that you achieve at least a 70% score in the final quiz.

This certificate can be downloaded and/or printed enabling you to attach it to your CV or online profiles such as LinkedIn.

You will receive a 15% discount coupon when you achieve a score of 80% or higher on the course final quiz. The coupon is valid for 3 months upon receipt.

Upon completion of the course final quiz with at least 70% score, you will be provided with a Certificate of Completion that can be downloaded or printed.

To later retrieve your Certificate of Completion for a specific course, click on “My Account” then “My Courses” dashboard, click on the blue certificate symbol to open the certificate.

The certificates and discount coupons you have earned will also be listed under your courses on your Course Dashboard.

Upon successfully completing the final quiz with a score of at least 80% and highter, you will receive a discount coupon that you can use to enroll to another course.

To later retrieve your discount coupon in your “My Account” page then “My Courses” dashboard, click on the expand button on the completed course.

Click on the symbol next to the course final quiz to view your discount coupon.

The certificates and discount coupons you have earned will also be listed under your courses on your Course Dashboard.

Purchasing a course

Currently, we accept course payments through PayPal, allowing you to conveniently link your credit card for transactions.

For those without a PayPal account, the process is straightforward:

  1. Sign up for a free PayPal account.
  2. Choose the desired course from your PHIX Academy account and proceed with the PayPal instructions. You can either top up your PayPal balance or link your credit card to complete the payment.
  3. Once your payment is received, you can immediately begin your enrolled course.

We are actively exploring other payment options and will keep you informed once additional methods are available.

If you have any questions about a payment, please contact us at support@phixgenomics.com.

For some reason that you would like to cancel a purchase order and request for a refund, please read Our Cancellation and Refund Policy page and fill out the Order Cancellation Form. Our team will address your concern as soon as possible.

For corporate accounts or large groups

We offer a special package for corporate accounts. You may visit our Prices and Conditions page to check our group offers.

Feel free to get in touch with us directly to initiate a discussion, and we will work together to find the most suitable and customized solution for your specific needs.

We provide a customized package for large groups based on their specific learning goals. You may visit our Prices and Conditions page to check our group offers.

Feel free to get in touch with us directly to initiate a discussion, and we will work together to find the most suitable and customized solution for your specific needs.

Reporting technical issues

In case you lose or forget your PHIX Academy password, you may click on “My Account” tab. In the Log In page, click on “Lost Password”.

You will receive a link to create a new password via e-mail after submitting your name or e-mail address.

Please contact us at support@phixgenomics.com detailing the issues you encountered, and we will get back to you as soon as possible.

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