Our Cancellation and Refund Policy

Purchase cancellation

Any purchase can be cancelled from the email we have sent you to confirm the purchase. Just follow the order link.

You may also be able to cancel from your Paypal account. If our systems do not handle your cancellation, please contact us at support@phixgenomics.com or use the form at the bottom of the page.

Refunds

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund anymore. 

As a participant in our Academy, we want you to be happy with your choices. If, for some reason, you decide to cancel a course, you are eligible for a refund in case you have not completed more than half of a course or any part of an assessment.

Late or missing funds

Suggested steps to take after you have confirmed that refund has not been credited back to your account:

Contact your credit card company as it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

If you still have not received your refund after the prescribed time provided by the credit card company and/or the bank, please contact us at support@phixgenomics.com.

Purchase Cancellation Form

Complete the details below to initiate cancellation of your purchase order.

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